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Get Support Now Speak with a Seagate expert by phone or email. If you connect the drive to the computer and nothing happens, one of several things could be going on: your hard drive might have a problem, the correct software or drivers are not installed on your system, or there is something not working properly with the operating system. Sometimes old drivers can cause a device to malfunction when connected to Windows.
You can try fixing this by first going to the command prompt Start and type in CMD and running the following command:. Expand out Portable Devices , right-click on any items that are grayed out and choose Uninstall.
Restart your computer and try to connect the hard drive again. In addition to Portable Devices, you can expand out Disk Drives and try to uninstall the device from there if it is not showing up properly in Windows Explorer. If you are connecting to a USB hub, disconnect that and try to connect the drive directly to the computer. The only way you can really tell if the problem is with the computer or the hard drive at this point is to connect the drive to another computer. If it appears that there is a problem with the drive itself, you can try to download the diagnostic tools from the drive manufacturer.
Just about all the major brands like Seagate, Western Digital, Toshiba, etc. You can also read my previous post on checking your hard drive for errors for more information and more tools to test hard drives. If the drive has become corrupt or has bad sectors, these tools can fix it. If you have a USB 3.
Firstly, make sure you are using an appropriate cable. So try out several cables before you give up. Secondly, you might need to update the driver in Windows. Make sure the hard drive has the correct external power adapter and that the light on the front of the drive is turning on and is not orange or red.
Also, try using different cables as some are able to carry more power than others. Hopefully, this article will help you get your external hard drive recognized by Windows or Mac. Founder of Online Tech Tips and managing editor. He began blogging in and quit his job in to blog full-time. He has over 15 years of industry experience in IT and holds several technical certifications.